CNN anchor and Hopkins, Minn., native reflects on the state of cable news, how he deals with critics and the secrets to Jeopardy success.
Do you want customers to complain? Many companies would answer no. But for service operations, the correct answer should always be yes.
If you've picked up a newspaper or had a recent visit to your doctor, you would likely agree that the U.S. health care industry is in need of serious reform.