Archive Posts
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Outside Consultant: What Are Tips to Bring Inclusion and Be Anti-racist in the Workplace?
Business & LawThis "Outside Consultant" column by Ernest Owens, an assistant professor of management in the Opus College of Business, ran in the Star Tribune on Sept. 13, 2021. As we go back to our workspaces this fall after celebrating the notion of labor as a virtue, we should also think about ourselves and how we will…
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Outside Consultant: As a Leader, How Do I Step Back in Order to Lead Forward?
Business & LawThis “Outside Consultant” column by Marcella de la Torre, EdD, a faculty member in the Opus College of Business, ran in the Star Tribune on Sept. 6, 2021. As leaders we are constantly asked to do more and juggle complexity while at the same time leading healthy lives. One of my goals this summer was to… -
Outside Consultant: With Limited Time and Expertise on Customer Service Training, How Can We Improve Staff Performance?
Business & LawThis “Outside Consultant” column by Mike Porter, EdD, a faculty member in the Marketing Department at Opus College of Business, ran in the Star Tribune on Aug. 30, 2021. Every organization that relies on actual human interaction faces the challenge of employee engagement with customers. Whether on the phone, in person, or even over video chat… -
Outside Consultant: What Are the Best Practices for Marketing My Company’s Social Responsibility?
Business & LawDavid Alexander, PhD, shares the best practices for marketing a company's social responsibility in this Star Tribune "Outside Consultant" column. This “Outside Consultant” column by David Alexander, PhD, an associate professor of marketing at the Opus College of Business, ran in the Star Tribune on Aug. 23, 2021. Increasingly, customers (and employees) evaluate companies and their… -
Outside Consultant: What Can a Small Health Services Business Do to Improve Customer Satisfaction and Net Promoter Scores?
Business & LawThis “Outside Consultant” column by Mike Porter, EdD, a faculty member in the Marketing Department at Opus College of Business, ran in the Star Tribune on Aug. 16, 2021. Regardless of the size of a service-oriented business, improving customer satisfaction means assuring the customer experience meets or exceeds expectations. Health care business managers tend to focus… -
Outside Consultant: What Are the Aspects of Positioning a Product or Service?
Business & LawOpus College of Business faculty member Steve Vuolo shared the aspects of positioning a product or service in this Star Tribune "Outside Consultant" column. -
Outside Consultant: Could You Give Me an Overview of What a Special-Purpose Acquisition Company (SPAC) is?
Business & LawDavid Vang, PhD, provides an overview of what a special-purpose acquisition company (SPAC) is in this Star Tribune "Outside Consultant" column. -
Outside Consultant: What Is Omnichannel Strategy?
Business & LawCraig Herkert, an executive fellow at the Opus College of Business, explained omnichannel strategy in this Star Tribune "Outside Consultant" column. -
Outside Consultant: What Are the Best Ways My Business Can Reduce Compliance Risk?
Business & LawStacey Supina, J.D., LL.M., a faculty member in the Ethics and Business Law Department at the Opus College of Business, wrote about reducing compliance risk in this Star Tribune "Outside Consultant" column. -
Outside Consultant: What Are Some Ways I Can Educate My Employees About Inclusion and Equity?
Business & LawRama Hart, PhD, associate professor of management at the Opus College of Business, shared how to educate employees about inclusion and equity in this Star Tribune "Outside Consultant" column.