IRT Tech Tip Tuesday: Getting help with technology at UST

IRT Tech Tip Tuesday: Getting help with technology at UST – the CORE Team

From Information Resources and Technologies

In last week’s tech tip we discussed the role of IRT’s academic technology consultants who support the academic departments at the university. In this week’s segment on getting help with technology at UST, we highlight the CORE Team.

CORE Team members are assigned to critical administrative areas across campus and work closely with the Client Resource Center, the academic technology consultants and the Rapid Response Team to coordinate, dispatch and respond to software installations and repair requests. While CORE team members provide support to administrative departments, please remember that they do their jobs “in the field” and are not always at their desks. CORE support to a department is determined and established through a call to the IRT Tech Desk, (651) 962-6230.

The CORE Team works closely with:

The Asset Management and Inventory Team to coordinate computer delivery and setup.

The Client Resource Center coordinates and provides recommendations for computing resources (best practices and use for networked printing, file sharing and storage, calendar access); coordinates services for assistance with training needs; and provides application consulting for Web-based development and support units that evolve from continued realignment of IRT units.

Below is a list of CORE Team specialists.

Carolyn Edwards, who supports:

  • Student Affairs Vice Presidents Office
  • Campus Life
  • Box Office and Expeditions
  • Yearbook
  • ELS
  • Multicultural Student Services
  • International Student Services
  • Career Services
  • Personal Counseling
  • Residence Life
  • Child Development Center
  • Commuter Center
  • Student Health Services

Matt Frid, who supports:

  • Auxiliary Services
  • Bookstore
  • Facilities Scheduling
  • Food Service
  • International Education
  • Physical Plant
  • Post Office
  • Public Safety and Parking Services

Jeff Frey, who supports

  • Client Services, Rapid Response Team, academic and administrative techs
  • Lab management
  • Print management
  • Image management
  • Dell and Apple certified for repairs

Kaleb Sargent, who supports:

  • Academic Counseling
  • Accounts Payable
  • Aerospace Studies
  • Alumni Association
  • Annual Giving
  • Associate Academic Vice President-Academics
  • Associate Academic Vice President-Faculty
  • Befriender Ministry
  • Business Office
  • Constituent Relations
  • Controller’s Office
  • Corporate and Foundation Services
  • Dean of the College of Arts and Sciences
  • Development
  • Executive Vice President and Chief Academic Officer
  • Executive Vice President and Chief Administrative Officer
  • Human Resources
  • Institutional Research and Planning
  • Center for Jewish-Christian Learning
  • Music Ministry
  • Payroll Department
  • Perkins Loan Office
  • Planned Giving
  • President
  • Purchasing Services
  • Registrar
  • School of Divinity
  • Training and Development
  • Vice President for Finance and Administration

Jess Walzcak, who supports:

  • Admissions
  • Student Financial Services
  • Information Resources and Technologies

Craig Grabitske, who supports:

  • Libraries